REFUND, RETURN AND SHIPPING POLICY
This policy covers the online marketplace, directory appointments, and membership subscription fees (collectively, ‘the services’) offered via www.stylzmag.com (the ‘website or site or platform’).
All transactions on the site are complete and final.
Please note that we only provide a platform for you the buyer and the subscribed service provider/seller to complete a transaction and as such CANDY GIRL ENTERPRISE LTD trading under the name and style of ‘STYLZ MAG’, doesn’t offer any form of return or exchanges for products and services completed on the platform. Sellers shall at their sole discretion set and maintain applicable terms for returns and exchanges of goods purchased from them through the platform.
In all circumstances where refunds or returns are approved, transaction fees for sellers and directory members are non refundable.
UK DISTANCE SELLING RULES
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sellers will offer a refund to customers who have notified them of a cancellation within 14 days from the time the order was placed to the receipt of goods.
On StylzMag, returns for marketplace sales are subject to the SELLER'S RETURN POLICY, with the exception of defective and not as described items. Therefore, where there is a conflict between this Return Policy and Seller’s Return Policy that of the Seller shall prevail.
REFUNDS RELATING TO MARKETPLACE PURCHASES
Returns including all replacements/pickups are done free of cost for damaged or defective items only.
In case, the returned item is damaged or defective or not as per the listing specifications, the refund of the entire amount including shipping charges would be processed to your account within a period of 7-10 days after the item has been sent back to the seller.
A refund will be issued within 14 days upon receipt of the returned goods.
How To Cancel After An Order Is Placed
You will need to contact the buyer and ask them to cancel your order.
- log into your account, go to ‘my orders’, click the order and click contact seller and send them a message asking them to cancel your order.
How To Return An Item And Request A Refund
- log into your account, go to ‘my orders’, click the order and click request refund
- once approved, return the item within 7 days in the condition it was received
Situations Where Seller Will Not Support Returns
- If return request is made outside the specified time frame i.e., after a period of 10 days;
- If anything goes missing from the package you've received including price tags, labels, original packing, freebies and accessories etc;
- If the product is damaged due to misuse;
- If it is found that you have accepted an open box delivery, no request for return would be processed.
- If the items are not damaged and they clearly stated that they do not offer refunds or returns for such items.
REFUNDS RELATING TO MEMBERSHIP FEES
The membership fee is non-refundable unless there are exceptional circumstances. This is because Membership and directory fees are subject to contract and are non-refundable. For rolling day contracts, it can be cancelled at any time with a 30 days’ notice.
Exceptional Circumstances For Membership Fee Refunds
A. Where an error has been made via our third-party payment provider’s service which results in an overpayment being made, We may, in consultation with the member, refund by either a credit of the overpayment to the membership. When a member is responsible for the overpayment, the amount will be credited to the membership.
B. If the site is down for more than 3 consecutive working days, bills in relation to subscription will be paused and shall resume to take effect whenever the site shall be up and running again. No refunds shall be given unless the site is down or offline for at least 5 working days.
You agree and acknowledge that return postage fee is non refundable unless the item is damaged or not as described.
REFUNDS RELATING TO DIRECTORY APPOINTMENT PAYMENTS AND DEPOSITS
Directory service providers will display their appointment refund policy and this policy must be accepted before the appointment is booked.
Where possible, appointments can be rescheduled within the notice period provided by the service provider.
Outside of the following circumstances, refunds will be offered at the service providers discretion.
Exceptional Circumstances For Appointment Fee Refunds
A. Where the service provider has been unable to keep the appointment or offer a suitable alternative.
B. Where the service provider has not been able to provide the service in the manner stated on their directory profile.
The Platform facilitates transactions between buyers and sellers and StylzMag does not offer any form of shipping arrangements. In summary, sellers shall be responsible for shipping and shall provide tracking information to customers after items have been dispatched.
The seller agrees and acknowledges to display a return policy and that upon completion of a transaction on the platform, the seller shall adhere to this return policy.